Cancellation, Returns, and Defective Products

Cancelation

Unless there has been an error on our part, or the Product you purchased is defective, we cannot accept returns on personalized Products, as these cannot be sold to anyone else. Our Website is designed to give customers every opportunity to check all input/personalization details.

Returns

If you want to return a Product, contact us, indicating which Product(s) and the number of Products to be returned and your reason for return. If the Product is returnable under these Terms and Conditions, we will arrange for the pickup of such Product(s) within 3 Working Days after our receipt of your return request.
Returns should be made within 14 days Working Days of delivery. Apparel Product(s) must be unworn and in perfect condition, with all the labels/tags. Swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the protection strip has been removed (swimming wear) and will be returned to you.

Defective Products

If you return a Product because of an error on our part, or because it is defective, this Product(s) must be returned in the condition in which you received it within 14 Working Days of delivery. We will arrange for the pickup of such Product(s) within 3 Working Days after our receipt of your return request.

Refunds and Exchanges

For Product(s) returned to Us within 14 Working Days of delivery and in accordance with these Terms and Conditions, an exchange will be processed by Beyond The Beach within 14 Working Days of our receipt of the returned Products where possible. A refund will only be offered where it is not possible to replace the Product(s). We would like to highlight that in order to receive a refund or exchange, the Product(s) must be unworn and in perfect condition, with all the labels/tags.
All returns should be sent back in their original condition and original packaging provided. Any exchange will be to your original Product specification as detailed on your original order. A refund will be made in the form of a credit note or credit card chargeback.