Returns and Exchange
Cancellation, Returns and Defective Products:
Unless there has been an error on our part, or the Product you purchased is defective, we cannot accept returns on (1) personalized Products (as these cannot be sold to anyone else), (2) cameras or (3) tech Products.
If you want to return or exchange a product please login here and go to my orders then click on view option of the particular order to be returned. If the product is returnable under these Terms and Conditions, we will arrange for the pickup of such product(s) after our receipt of your return request.
Returns should be made within 14 days of delivery and should be sent back in their original condition and original packaging provided. All items must be unworn and in perfect condition, with labels and tags intact. Due to hygiene reasons, we are unable to accept returns or exchanges on underwear and swimwear products.
If you return a Product because of an error on our part, or because it is defective, this Product(s) must be returned in the condition in which you received it within 14 days of delivery. We will arrange for the pickup of such Product(s) after our receipt of your return request.
Any tech or camera product deemed defective must be inspected by Us or by an authorized service center appointed by Us in order to validate its condition before exchange/refund is given.
Returns/Exchanges will not be accepted on items that are included in a bundle or offer.
Refunds and Exchanges:
Where We agree that the Products be returned, an exchange will be processed by Beyond The Beach following the receipt of the returned Products. A refund will only be offered where it is not possible to replace the Product(s).
Upon confirming that returned items meet the criteria above and qualify for compensation to the customer, we will refund the value paid by the customer in full, on any payments made via Debit/Credit Card (AED 15.00 will be deducted from the refunded sum, to cover for shipping costs). On orders paid via Cash On Delivery, we will offer a coupon code to the customer, equating to the full value of the purchase, that can be used as credit in our online store, in exchange for other product/s (AED 15.00 will be deducted from the refunded sum, to cover for shipping costs). This coupon code will be valid for period of 15 days only.